You may contact us at (10 am - 6 pm Mon-Fri) OR send us an email at firstname.lastname@example.org using the form below.
FAQ (Frequenty Asked Questions)
Shipping and delivery
How long does it take for delivery?
We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.
For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM.
Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Do you have any shipping charges?
vary. For further details please check below:
|500gms- 1 Kg||110|
|1Kg - 1.5Kg||150|
Kindly note that we provide Free Shipping services pertaining to occasions and festivals.
Can I have an order delivered on a particular date?
How will I know if my order is placed successfully?
You will receive an email confirmation from Thrill once your order is successfully placed. This mail will have all the details related to your order.
The order I received is not complete. What do I do?
Please call the Customer Support at +91 9333333611 and or drop an email at email@example.com . We will fix it right-away.
How do I re-order previously bought items?
Easy! Please log into your account, go to order history and reorder!
Can I return the order to the courier agent and take my cash back from him?
We do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact our customer care on +91 9333333611 (10 AM - 7 PM) or drop us an email at firstname.lastname@example.org
Does Thrill.com deliver internationally?
We do not deliver outside India. However, we can consider shipping bulk orders. For further queries, you can drop an email at email@example.com.
My items haven't arrived yet. What can I do?
Please don’t worry. If you have the tracking information (AWP number and name of the Courier partner) please visit the courier partner's site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you.
You can contact our Customer Care on +91 9333333611 (10 AM - 7 PM) or drop us an email at firstname.lastname@example.org..
How do I change my shipping address after my order has been placed?
No Problem! You can simply call our customer care at +91 9333333611 and let us know your new address.
Do you take extra care while delivering brittle products like mugs?
We take special care to deliver our products in excellent condition .We use eco-friendly packaging to keep our products safe and secured from external damages.
What if the products that I received are damaged/broken?
We take extra care while delivering your products in the excellent condition possible. However, for further details, you can read our Return policies.